Help Center
Find answers to common questions and get support for PuckVision's hockey analytics platform.
Help Categories
Account & Billing
Get help with account setup, subscription management, and billing questions.
- Account creation and setup
- Subscription management
- Payment methods
- Billing issues
Using PuckVision
Learn how to use PuckVision's features and tools effectively.
- Navigation and interface
- Player and team analysis
- Advanced tools
- Data interpretation
Troubleshooting
Find solutions to common issues and technical problems.
- Login issues
- Data loading problems
- Browser compatibility
- Error messages
API & Integration
Get help with API access, integration, and data export.
- API authentication
- Rate limits
- Common error codes
- Integration examples
Frequently Asked Questions
How do I cancel my subscription?
You can cancel your subscription at any time from your account settings. Go to Account > Subscription and click on "Cancel Subscription". Your subscription will remain active until the end of your current billing cycle.
Can I export data from PuckVision?
Yes, PuckVision allows you to export data in various formats including CSV, Excel, and JSON. You can export player stats, team data, and custom reports. Pro and Enterprise plans have additional export options and higher limits.
How often is the data updated?
PuckVision data is updated daily during the NHL season. Game stats are typically updated within 1-2 hours after games end. Contract and roster information is updated as soon as official announcements are made.
What browsers are supported?
PuckVision supports all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience. Internet Explorer is not supported.
Contact Support
Can't find what you're looking for? Our support team is here to help.